1. Log in to the Client Dashboard: – Go to the zone-facing issue. 2. Check the Issue: – Check the optimise for option > It should be HLS/DASH Live or VOD. – Check the CNAME & DNS (Domain is verified) record pointed to our CDN. – Check SSL settings. – Collect source URL from client […]
Category: VOD
Troubleshooting Steps: VOD Push/VOD Pull Not Working
1. Log in to the Client Dashboard: – Go to the zone-facing issue. 2. Check the Issue: – For VOD Push > Check the file type > Inform the client it only supports MP4. – Check mile file generation. – For VOD Pull > – Go to the zone-facing issue. Access Pull Zone Settings: – […]