Troubleshooting Steps: Live streaming pull audio issue

1. Log in to the Client Dashboard:    – Login to the client’s dashboard. 2. Check the Source from the Client Side:    – Verify if the source is successfully being received from the client’s side encoder for the specific stream-facing issues. 3. Check Source Status (Red/Green):    – Evaluate the status indicator (red/green) to ascertain whether the […]

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Troubleshooting Steps: Live Push Streaming Issue

1. Log in to the Client Dashboard:    – Login to the client’s dashboard. 2. Check the Source from the Client Side:    – Verify if the source is successfully being received from the client’s side encoder for the specific stream-facing issues.    – Check the encoder settings via Anydesk. 3. Check Source Status (Red/Green):    – Evaluate the […]

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Troubleshooting Steps: Live Pull Streaming Issue

1. Log in to the Client Dashboard:    – Login to the client’s dashboard. 2. Check the Source from the Client Side:    – Verify if the source is being received from the client side for the stream the client is facing issues with. 3. Check Source Status (Red/Green):    – Evaluate the status indicator (red/green) to determine […]

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