1. Log in to the Client Dashboard: – Login to the client’s dashboard. 2. Check the Source from the Client Side: – Verify if the source is successfully being received from the client’s side encoder for the specific stream-facing issues. 3. Check Source Status (Red/Green): – Evaluate the status indicator (red/green) to ascertain whether the […]
Category: Live Stream
Troubleshooting Steps: Live streaming pull audio issue
1. Log in to the Client Dashboard: – Login to the client’s dashboard. 2. Check the Source from the Client Side: – Verify if the source is successfully being received from the client’s side encoder for the specific stream-facing issues. 3. Check Source Status (Red/Green): – Evaluate the status indicator (red/green) to ascertain whether the […]
Troubleshooting Steps: Live Push Streaming Issue
1. Log in to the Client Dashboard: – Login to the client’s dashboard. 2. Check the Source from the Client Side: – Verify if the source is successfully being received from the client’s side encoder for the specific stream-facing issues. – Check the encoder settings via Anydesk. 3. Check Source Status (Red/Green): – Evaluate the […]
Troubleshooting Steps: Live Pull Streaming Issue
1. Log in to the Client Dashboard: – Login to the client’s dashboard. 2. Check the Source from the Client Side: – Verify if the source is being received from the client side for the stream the client is facing issues with. 3. Check Source Status (Red/Green): – Evaluate the status indicator (red/green) to determine […]