1. Log in to the Client Dashboard: – Go to the zone-facing issue. 2. Check the Issue: – Check the optimise for option > It should be HLS/DASH Live or VOD. – Check the CNAME & DNS (Domain is verified) record pointed to our CDN. – Check SSL settings. – Collect source URL from client […]
Category: HTTP
Troubleshooting Steps: HTTP Pull Zone – Whole Site Accelerate
1. Log in to the Client Dashboard: – Go to the zone-facing issue. 2. Check the Issue: – Check the zone settings. – Check the host name. – Check the CNAME & domain verification. – Check the cache settings. – Check Origin IP resolution as it is an important part of whole site acceleration. It […]
Troubleshooting Steps: HTTP Pull Zone
1. Log in to the Client Dashboard: – Go to the zone-facing issue. 2. Access Pull Zone Settings: – Within the Dashboard, proceed to Zones > HTTP > Pull. – Check the security feature if any is enabled. – Open the specific pull zone settings by clicking the “Manage” button. – Check the zone status […]
Troubleshooting Steps: HTTP Push Zone Not Working
1. Log in to the Client Dashboard: – Go to the zone-facing issue. – Check the security feature if any is enabled. – Check the zone status if enabled or disabled. – If disabled ask the client to enable the zone. – Click on the zone-facing issue. – Go to manage zone. – Click on […]