Troubleshooting Steps: Cname Not Working

1. Login to the Client Dashboard: 2. CNAME Checker Tool:    – Use the [CNAME checker tool](https://mxtoolbox.com/CNAMELookup.aspx) to inspect whether the CNAME is Pointed or not. 3. Pointing Correction:    – If the CNAME is not correctly pointed, advise the client to rectify it with the assistance of their DNS provider. You can share the below KB: […]

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