Category: Billing Internal KB
How to downgrade a service:
Client requesting for downgrade on Live Chat or ticket. Imp Note: If the client has requested for a downgrade in the middle of the month then the refund cannot be provided.
How to cancel an invoice:
Manually cancelling invoices for clients that have requested cancellation of their service or incomplete add-funds invoices.
How to Modify the Invoice:
Modifying Invoices in cases like Upgrade/downgrade or correcting any miscalculations in the Invoice.