1. Verify nDVR Status:
– Access the 5centsCDN control panel.
– Confirm that nDVR is enabled for the stream.
– Ensure the appropriate rewind period is selected.
2. Playback URL Check:
– Inspect the client’s website or playback.
– Confirm the client has updated the playback URL from “playlist.m3u8” to “playlist_dvr.m3u8.”
3. Resave Settings:
– Resave the configured settings after making any adjustments.
4. Escalation to L2:
– If the issue persists, escalate the matter to Level 2 support for further assistance.