1. Log in to the Client Dashboard:
– Go to the zone-facing issue.
2. Check the Issue:
– Check the optimise for option > It should be HLS/DASH Live or VOD.
– Check the CNAME & DNS (Domain is verified) record pointed to our CDN.
– Check SSL settings.
– Collect source URL from client and check both origin playback and CDN playback
3. Escalation to L2 (If Required):
– If the above settings are correct & the customer is still facing issues you can escalate the issue to the L2.