1. Log in to the Client Dashboard:
– Go to the zone-facing issue.
2. Check the Issue:
– Check the zone settings.
– Check the host name.
– Check the CNAME & domain verification.
– Check the cache settings.
– Check Origin IP resolution as it is an important part of whole site acceleration. It should be Enabled.
– The website-hosted server’s IP address in Origin IP should be added.
– And the hostname of the website should be added.
– Newly created zone SSL will take 24 to 48 hrs of deployment.
– CNAME should be pointed correctly.
3. Escalation to L2 (If Required):
– If the above settings are correct & the customer is still facing issues you can escalate the issue to the L2.