1. Log in to the Client Dashboard:
– Go to the zone-facing issue.
2. Access Pull Zone Settings:
– Within the Dashboard, proceed to Zones > HTTP > Pull.
– Check the security feature if any is enabled.
– Open the specific pull zone settings by clicking the “Manage” button.
– Check the zone status if Enable or Disable.
– If disabled ask the client to enable the zone.
3. Verify Custom CNAME:
– Confirm that the custom CNAME pointed to the CDN hostname is accurate.
– Utilize the CNAME checker tool at https://mxtoolbox.com/CNAMELookup.aspx for validation.
– Refer to the article – How to Add CNAME to HTTP Push/Pull Zone – https://5centscdn.net/help/knowledge-base/how-to-add-cname-to-http-push-pull-zone/ for detailed guidance.
4. Verify multiple CNAME(HTTP pull):
– Refer to the article – How to Add CNAME to HTTP Push/Pull Zone – https://www.5centscdn.net/help/knowledge-base/can-i-create-and-use-multiple-cnames-for-an-http-pull-zone/
for detailed guidance.
5. Check Integration Steps:
– Refer to the integration steps for pull zone setup, both with and without CNAME.
– Ensure the client followed the specified steps correctly.
– Detailed integration guidelines can be found at:
– How to Create a Pull Zone- https://5centscdn.net/help/knowledge-base/how-to-create-a-pull-zone/
6. Escalation to L2 (If Required):
– If the issue persists, escalate the matter to Level 2 support for a more in-depth investigation.