1. Login to the Client Dashboard:
- Go to the zone-facing issue.
2. CNAME Checker Tool:
– Use the [CNAME checker tool](https://mxtoolbox.com/CNAMELookup.aspx) to inspect whether the CNAME is Pointed or not.
3. Pointing Correction:
– If the CNAME is not correctly pointed, advise the client to rectify it with the assistance of their DNS provider.
You can share the below KB:
(https://www.5centscdn.net/help/knowledge-base/how-to-add-cname-to-http-push-pull-zone/)
(https://www.5centscdn.net/help/knowledge-base/how-to-add-cname-to-vod-push-pull-zone/)
4. Domain Name Verification:
– Confirm that the client has completed the verification of the domain name.
5. Check Verification Status:
– Navigate to Account > Domain Verification.
– Ensure the domain verification status is accurate.
6. If the above settings are correct you can escalate the concern to the L2 Team.