1. Login to the Client Dashboard:
– Login to the client’s dashboard.
2. Check the Source from the Client Side:
– Verify if the source is successfully being received from the client’s side encoder for the specific stream-facing issues.
– Check the security feature if any is enabled.
3. Test the source link:
– check the through vlc.
– Check on what is the issue.
4. Check the rtmp link and stream key:
– Try to publish the stream at our end using the link and the key.
– Also check the link and the key is operational.
5. Resave Stream or Restart:
– If the rtmp link is not operational, initiate a resave of the stream.
– Allow time for the deployment process to conclude.
6. Post Deployment Check:
– After deployment, reevaluate the rtmp link to ensure proper functionality.
7. Final Verification:
– Confirm that the rtmp link is now operational.
8. Escalation to L2 (If Required):
– If the issue persists, escalate the matter to Level 2 support for a more in-depth investigation.