- Search for the client using the registered email address
- Go to the ‘Invoices’ section
- Select the invoice (in case of a downgrade request credits can be added if the downgrade is requested before the renewal of the service and the monthly invoice is already paid before the due date)
- If the invoice is paid using credits, then select ‘Credits’ and add the amount to be refunded under ‘Remove Credit from Invoice’ and select ‘Go’
- If the invoice is paid via card or bank transfer then select ‘Refund’ add the amount and select the ‘Add to the Client’s credit balance’ option from the drop-down and select ‘Refund’
- The amount is successfully added to the credits