Client requesting for downgrade on Live Chat or ticket.
- Search for the client using the registered email address
- Select ‘Products/services’ and select the service to downgrade from the dropdown
- Adjust the number of products according to the client’s downgrade request.
- Save the changes made
- If it’s the beginning of the month, update the monthly invoice. If the invoice is already paid add equivalent credits for the downgraded products in the client’s account.
Imp Note: If the client has requested for a downgrade in the middle of the month then the refund cannot be provided.