1. Verify DVR Status:
– Access the 5centsCDN control panel.
– Ensure that DVR is enabled for the respective stream.
2. Review DVR Retention Period:
– Check and adjust the DVR retention period according to your requirements.
3. Confirm DVR Status and Recordings:
– Verify the DVR status page to ensure that recordings are accessible and available.
4. Customer-End Verification:
– If the issue persists at the customer’s end, perform additional checks.
5. Escalate to Level 2:
– In case the problem persists, escalate the issue to Level 2 support for further investigation and resolution.