1. Log in to the Client Dashboard:
– Login to the client’s dashboard.
2. Check the issue:
– Check the security feature if any is enabled.
– Check the client side source only if they are using Livestreaming along with a playlist.
3. Check source stream:
– File check, always present HTTP or VOD push zone
– Check file codec
– Enable the loop
– Check all the files.
– Check the file size as it file size should be below 4GB.
– If the file size is larger inform the client to reduce the file size.
– Check media info.
– Make sure the client used the proper scheduled playlist restart option, ie, manual or automatic
4. Resave or Restart plaform:
– If the platform link is not operational, initiate a resave/restart of the playlist or save.
– Allow time for the deployment process to conclude.
5. Post Deployment Check:
– After deployment, reevaluate the platform link to ensure proper functionality.
6. Final Verification:
– Confirm that the platform link is now operational.
7. Escalation to L2 (If Required):
– If the issue persists, escalate the matter to Level 2 support for a more in-depth investigation.