1. Log in to the Client Dashboard:
– Login to the client’s dashboard.
2. Check the Stream with Issues:
– Access the Live Stream section and identify the specific stream encountering problems.
3. Check Security Settings:
– Inspect security settings for the stream, including:
– Domain lock
– Geo block
– Secure token
– Ensure these settings align with the intended configuration.
4. Create a Demo Page:
– Generate a demo page to test the player code.
– Copy the player code from the console for the problematic stream.
5. Generate HTML Page:
– Create an HTML page incorporating the copied player code.
– Ensure accuracy in the code representation.
6. Upload to HTTP Push Zone:
– Upload the HTML page to the HTTP push zone of a demo account in 5centsCDN.
– Obtain the URL associated with the uploaded page.
7. Test Player Code:
– Use the generated URL to test the player code and verify its functionality.
– Confirm that the stream plays correctly on the demo page.
8. Escalation to L2 (If Required):
– If the issue persists, escalate the matter to Level 2 support for a more in-depth investigation.