1. Log in to the Client Dashboard:
– Login to the client’s dashboard.
2. Check the Source from the Client Side:
– Verify if the source is successfully being received from the client’s side encoder for the specific stream-facing issues.
– Check the security feature if any is enabled.
3. Check multistream Status (Red/Green):
– Evaluate the status indicator (red/green) to ascertain whether the source is being received from the encoder.
4. MultiStream platform Check:
– Check log.
-Check the source link.
-Check live transcoding
– Video codec
5. Resave or Restart plaform:
– If the platform link is not operational, initiate a resave/restart of the platform.
– Allow time for the deployment process to conclude.
6. Post Deployment Check:
– After deployment, reevaluate the platform link to ensure proper functionality.
– If still facing issues Create a multistream platform in your test account.
Example – If the client specified an issue with YouTube streaming then
Create a platform in your test account to verify the output on YouTube.
– You can follow the same steps for other platforms as well by testing the
Platform in your test account.
7. Final Verification:
– Confirm that the platform link is now operational.
8. Escalation to L2 (If Required):
– If the issue persists, escalate the matter to Level 2 support for a more in-depth investigation.