Follow the steps to troubleshoot the issue
- Check scheduled playlist is properly created or not
- Try to restart the playlist from the control panel
- Login to the playlist server
ssh -i “id_rsa” root@rec-playlist-fr-gra-ovh01.cdnized.com - Check Playlist log
cd /home/playlist/logs/
cat playlist-playlist name.log
- Analyze the log and find any error in the log
- Check files in the playlist
Check ffmpeg command to verify the file doesn’t contain any error
- Restart the playlist from the server using the command
curl -H “Authorization: Bearer cp5500” -H “Content-Type: application/json; charset=UTF-8” http://141.94.200.58:8080/api/playlist/playlistname/status/reset
- Check the playlist and escalate to the relevant team if the issue is not fixed