How to downgrade a service:

Client requesting for downgrade on Live Chat or ticket.

1. Search for the client using the registered email address
2. Select ‘Products/services’ and select the service to downgrade from the dropdown

3. Adjust the number of products according to the client’s downgrade request.
4. Save the changes made

5. If it’s the beginning of the month, update the monthly invoice. If the invoice is already paid add equivalent credits for the downgraded products in the client’s account.

Imp Note: If the client has requested for a downgrade in the middle of the month then the refund cannot be provided.